For patients at HCA Florida Poinciana Hospital

Our patient care services provide both patients and families with quick, convenient emergency care. We offer the emotional, psychological and educational support they need. A hospital can be a place where patients and visitors may be under great stress so we try to create an environment that is safe and comfortable for its patients, visitors and guests. There are many policies and procedures in place to ensure safety. Patients and visitors will still need to take some precautions to safeguard their own well-being.

Things for patients and their families to know

• You will come in contact with many different people who will ask you the same type of questions several times. Please be patient, this is done to provide safe and effective care to every patient who walks through our doors.
• Please bring any past medical records you may have.
• If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
• Ask what to expect while you or your loved one is in the hospital
• If you have any questions for your doctor or nurse, write the questions down as you think of them, that way you will not forget them. When your doctor or nurse comes to see you refer to your list of questions.
• We want you to understand everything that we are doing for you or your loved one. If you did not understand the answer to your question, ask the person to explain the answer to you again until you understand.
• Please do not leave visiting children unattended.
• There are areas in the hospital that visitors cannot go into. Please read all signs in the area that you are in.
• You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.

We invite you to nominate the Employee of the Month to bestow recognition to a staff member who delivers remarkable patient experience and provides outstanding service to support our patients, family members/visitors and staff.