Complaints and Grievances

HCA Florida Healthcare wants to ensure you are informed of our hospitals' complaint and grievance procedure and whom to contact to file a concern, complaint or grievance.

HCA Florida Healthcare wants to ensure you are informed of our hospitals' complaint and grievance procedure and whom to contact to file a concern, complaint or grievance. We are committed to ensuring our hospitals and other medical facilities:

Provide a fair, fast, and objective review of complaints
Will follow the Complaint and Grievance Policy and Procedure

In order to improve your patient experience, it is important to provide prompt responses to your concerns. HCA Florida Healthcare hospitals and other medical facilities encourage patients to contact appropriate staff who are caring for you or contact the respective hospital's:

Patient Representative
Department Manager of the department providing your care

You can also communicate your concerns about the hospital to outside parties with these services and organizations:

The Joint Commission for Accreditation of Healthcare Organizations

(800) 994-6610

8:30am to 5:00pm Central Time, Monday – Friday

Email: complaint@jointcommission.org

Fax: Office of Quality Monitoring (630) 792-5636

Mail: Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Policies

The doctors and staff at HCA Florida Healthcare strive to deliver the best medical care for every person, every day. This website is intended to provide general educational information and to help users arrange health care services more easily.

This site should not be used to practice medicine or to provide specific medical advice. It should not be used to make a diagnosis or to replace or overrule a qualified health care provider's judgment. We strongly encourage you to consult with a qualified health care professional for answers to personal questions. Our official hospital policies are:

Patient Rights and Responsibilities