Inpatient behavioral health recognized with Guardian of Excellence Award
HCA Florida Aventura Hospital is the recipient of the 2024 Press Ganey Human Experience Guardian of Excellence Award, recognizing a 95th percentile or higher achievement by inpatient behavioral health in patient experience survey measures.
Aventura, FL – HCA Florida Aventura Hospital today announced that it has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, HCA Florida Aventura Hospital is in the top 5% of healthcare providers in delivering patient experience in the last year. To reach this milestone, each patient’s overall experience was obtained before discharge from inpatient behavioral health by a patient experience champion. The positives and opportunities identified by the registered nurse champions helped shape the delivery of services to future patients.
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
"HCA Florida Aventura Hospital is setting the standard for excellence in patient experience,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It's clear they're committed to making a difference."
“We are very proud of this inaugural recognition of our inpatient behavioral health services by Press Ganey. The Guardian of Excellence Award® is a remarkable accolade that complements our top rankings as one of America’s 100 Best Hospitals by Healthgrades”, shared David LeMonte, chief executive officer, HCA Florida Aventura Hospital. “This award is a major accomplishment for our inpatient behavioral health department consisting of physicians, nurses, technicians and social workers. It is an honor to be part of this team and provide our patients with the highest standard of excellence and satisfaction”, added Dr. Samuel Neuhut, chair, department of psychiatry, HCA Florida Aventura Hospital.