For patients at HCA Florida Mercy Hospital

HCA Florida Mercy Hospital provides many unique programs and services. Our patient care services provide both patients and families with quick, convenient emergency care as well as the emotional, psychological, and educational support they need.

A hospital can be a place where patients and visitors may be under great stress. That's why we've put many policies and procedures in place to ensure safety. Patients and their visitors will still need to take some precautions to safeguard their own well-being.

• Ask what to expect while you or your loved one is in the hospital. If you do not understand the answer to your question, ask the person to explain the answer to you again until you understand.
• If you have any questions for your doctor or nurse, write the questions down as you think of them. That way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
• If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
• Please do not leave visiting children unattended.
• There are areas in the hospital that visitors cannot enter. Please read all signs in your area.
• You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.
• You will come in contact with many different people who will ask you the same types of questions several times. Please be patient. This is done to provide safe and effective care to every patient who walks through our doors.

To report a patient rights concern, contact one or more of the following organizations:

• The Joint Commission at (800) 994-6610 
• The Quality Improvement Organization (QIO) for this facility at (844) 445-8708
• The HCA Ethics Line at (800) 455-1996
• The Agency for Health Care Administration at (888) 419-3456

At HCA Florida Mercy Hospital, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. In order to provide easy and reliable billing services, you may inquire about your bill and/or pay your bill online.

Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.

It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.