Emergency care
Emergency care is the treatment of unexpected, severe medical injuries or infections. It is typically delivered in an emergency room or an ambulance. Our emergency medicine physicians stabilize your condition as quickly as possible to prepare you for the next step of care or discharge.
Emergency room (ER) in Putnam County
Our top priority is ensuring you get the emergency care and treatment you need as quickly as possible.
Whether you are experiencing a minor emergency or a life-threatening illness, our ER specialists are ready to provide care 24/7. The board-certified emergency physicians and support team at HCA Florida Putnam Hospital are trained to assess, diagnose and treat emergency conditions, such as heart attacks or broken bones, in a timely manner.
Our emergency care services
We recognize the need in our community for access to fast and high-quality emergency healthcare.
Full-service emergency care
Our goal is to provide patients with expert emergency services quickly and efficiently. To do this, our ER offers:
- An expanded triage area
- Dedicated certified emergency nurses
- Intensive care services
- Shorter ER wait times with registration efficiency
If a patient comes to our emergency department from an ambulance, our care begins before they even arrive. By directly communicating with emergency medical services teams before a patient's arrival, no treatment time is wasted. This ensures you or your loved ones receive the highest quality care.
Pediatric emergency care
Kids will be kids, and along with childhood comes all sorts of bumps and bruises. However, if your child suffers from a broken bone, cut or significant injury, and advanced treatment is needed, we're here to help.
Our board-certified emergency physicians, physician assistants and registered nurses specialize in emergency pediatric care. We understand a visit to the ER can be overwhelming for a pediatric patient, which is why our team goes above and beyond to make you and your child feel safe and comfortable.
Our emergency room wait times
When it comes to emergency care, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the care you need, when you need it most.
Our wait times are updated every 30 minutes and are available on our website.
To find out the wait times of the HCA Florida emergency room nearest to you, check the top of our website or text "ER" to 32222.
Note: Message and data rates may apply. Emergency room wait times are approximate and provided for informational purposes only.
When to go to the emergency room
We understand it can be hard to know what type of medical care you need, like whether you should go to the emergency room or wait for your doctor's office to open.
Conditions that may require emergency care
We want you to feel secure about your choice for care, which is why we've created a list of symptoms that may indicate you need to visit the emergency room:
- Back pain, when it is unbearable or accompanied by fever, numbness, weakness, confusion, slurred speech, vision loss or loss of control over bladder or bowels
- Broken bones, when the pain is severe or there is a visible deformity
- Chest pain, when it is crushing or squeezing and accompanied by other heart attack symptoms, such as shortness of breath or nausea
- Concussion, when you have lost consciousness, even briefly, or experience amnesia, vomiting, slurred speech or a seizure
- Flu, when symptoms become severe, such as having trouble breathing, vomiting uncontrollably or becoming dehydrated
- Side pain, when it is severe and occurs in the lower right stomach, side or back or is accompanied by fever, nausea, diarrhea or blood in the urine
- Stomach pain, when accompanied by a hard or tender stomach, nausea, shortness of breath, fever or irregular heartbeat
- Trouble breathing, when breathing stops, is noisy or high-pitched and comes with pain in the chest or severe shortness of breath
If you are unsure if your symptoms require an emergency room visit, you can speak to a nurse 24/7 by calling our Consult-A-Nurse line.
What to expect at the emergency room
When you get to the emergency room, one of our triage nurses will assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.
We medically screen, evaluate and stabilize all patients — whether or not they have insurance or are able to pay.
Anyone who has severe, life-threatening illnesses or injuries will be treated first. Everyone else will be treated in the order they arrive.
Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the emergency room.
What to bring to the emergency room
When coming to the emergency room, we recommend you bring:
- A list of medicines you currently take
- A list of known allergies
- Copies of results from recent medical tests, if available
- Personal care preferences and restrictions
- A responsible adult or phone number for someone to contact
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