Emergency care
Emergency room (ER) in Niceville
Our ER specialists prioritize your urgent medical needs.
At HCA Florida Twin Cities Hospital, the doctors in our emergency department work together to provide 24/7 services for all ages.
Expert advice, available 24/7
Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.
Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.
ER features and services
Our emergency department works 24/7 to ensure you and your loved ones receive compassionate, comprehensive emergency care as quickly as possible.
Emergency care
We designed our triage and treatment protocols to treat individuals quickly while maintaining the highest levels of medical care. We communicate with our local emergency medical services teams directly to adequately prepare for your arrival. When you reach our hospital, our board-certified physicians assess, diagnose and treat you based on your personal needs.
Critical care unit
If a medical emergency requires critical care and an inpatient stay, we care for individuals in our critical care unit. Our team is made up of registered nurses who provide personalized care and medical management 24/7.
Heart attack care
A heart attack occurs when blood is prevented from reaching the heart, usually due to a blood clot. If heart attack symptoms appear, it's important to seek immediate medical attention. Our ER offers 24/7 heart attack treatment and state-of-the-art cardiac monitoring and testing.
Pediatric ER care
We understand kids have unique needs. We go the extra mile at our kid-friendly ER to ensure your child receives the bedside manner and care they deserve. Our board-certified emergency physicians, registered nurses and other qualified healthcare providers are specially trained to treat children and are available 24/7.
Stroke treatment
As a result of our commitment to delivering high-quality care, we received recognition from The Joint Commission as an Acute Stroke Ready Hospital. We are also recognized by Healthgrades for our dedication to safety.
A stroke is a medical emergency where blood flow to the brain is either stopped or reduced, depriving brain tissue of oxygen. A stroke may cause a loss of brain function and affect movement and speech.
It's essential to act quickly when signs of stroke appear because fast treatment decreases the likelihood of stroke-related disability. As an Acute Stroke Ready Hospital, we are recognized for delivering high-quality stroke treatment when you need it most.
Frequently asked questions
To best help you, we have consolidated a list of answers to questions we commonly receive about our emergency care.
When should I visit the ER?
We understand it can be difficult to know whether you should go to the ER or wait for your doctor's office to open. However, we want you to feel secure about your choice for care.
There are a wide range of symptoms that may indicate you need to visit the ER, including:
- Back pain
- Broken bones
- Chest pain
- Concussion
- Flu
- Side pain
- Stomach pain
- Trouble breathing
If you are unsure if your symptoms require an ER visit, you can speak to a nurse 24/7 by calling our Consult-A-Nurse® team at (844) 706-8773.
What should I expect at the ER?
When you get to the ER, one of our triage nurses will medically screen, evaluate and stabilize you to assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.
If you have a severe, life-threatening illness or injury, you will be treated first. Otherwise, you will be treated in the order you arrive.
Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the ER.
After discharge, our emergency department staff will reach out to your primary care provider to ensure they are updated on your care.
What should I bring to the ER?
When coming to the ER, we recommend you bring:
- A list of known allergies
- A list of medicines you currently take
- A responsible adult or phone number for someone to contact
- Copies of results from recent medical tests, if available
- Personal care preferences and restrictions
How do I stay updated on wait times in the ER?
When it comes to emergency services, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the support you need, when you need it most.
Our wait times are updated every 30 minutes and are available on our website.
To find out the wait times of the HCA Florida ER nearest to you, check the top of our website or text "ER" to 32222.
Note: Message and data rates may apply. ER wait times are approximate and provided for informational purposes only.
Warning signs of a stroke
Learn the symptoms of a stroke and find out what to do if you or a family member are experiencing stroke-like symptoms.
Looking for another location?
Our Emergency care Locations
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