Complaints and Grievances

HCA Florida Healthcare wants to ensure you are informed of our hospitals' complaint and grievance procedure and whom to contact to file a concern, complaint or grievance. We are committed to ensuring our hospitals and other medical facilities:

• Provide a fair, fast, and objective review of complaints
• Will follow the Complaint and Grievance Policy and Procedure

In order to improve your patient experience, it is important to provide prompt responses to your concerns. HCA Florida Healthcare hospitals and other medical facilities encourage patients to contact appropriate staff who are caring for you or contact the respective hospital's:

• Patient Representative
• Department Manager of the department providing your care

You can also communicate your concerns about the hospital to outside parties with these services and organizations:

The Joint Commission Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 80181
The Joint Commission Online Complaint Form

Florida Agency for Health Care Administration

2727 Mahan Drive
Tallahassee, FL 32308

(800) 955-8771

Submit their online complaint form: Licensed Health Care Facility Complaint Form

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Office for Civil Rights Complaint Forms