JFK heroes

A Healthcare Hero at HCA Florida JFK Hospital is a staff member who consistently goes above and beyond, providing quality care and exceeding the needs of our patients and their families.

They are individuals who put others before themselves and when a problem arises, they take the initiative to solve it. They truly make a difference in the health of our community.

Honesty

Be honest and do what you say. This means:

• I am trusted by my patients and co-workers.
• I can be counted on to do the right thing.
• My actions are consistent with my words.

Empathy

Be sympathetic to the needs of others. This means:

• I show warmth, friendliness and personal pride in all of my interactions.
• I maintain eye contact, a pleasant expression and calm demeanor even in difficult situations.
• I anticipate the needs of others instead of waiting to be asked.
• I respond to customer requests and concerns in a timely manner.
• I keep my customers informed of progress and delays.

Respect

Value others and embrace diversity. This means:

• I treat everyone with dignity, valuing each person individually.
• I speak positively of my co-workers in their presence or absence.
• I give my full attention, listen carefully and ask clarifying questions to understand others' perspectives.

Ownership

Take ownership for how actions impact outcomes. This means:

• I arrive on time, ready to focus on assigned duties.
• I present a clean and professional image.
• I keep the work area and surrounding environment clean, safe and quiet.
• I introduce myself to others and wear my badge at all times.
• I explain procedures and sequence of events to customers in clear and understandable terms.
• I follow up to ensure satisfaction and address additional questions or concerns.
• I take ownership of issues and act to achieve positive outcomes.
• I ensure issues are raised to the appropriate level of the organization.

Have a HERO you'd like to nominate? Complete our form below: